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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
272 ratings and 134 comments received in the last 90 days.
07 November 2024
Superb service from Lee. Top class!
04 November 2024
kept in the loop at al times the process was quick and simple
02 November 2024
Excellent service
31 October 2024
From start to finish, everything went smooth.
31 October 2024
Salesman was articulate, interested and patient.
30 October 2024
No faults to be had
22 October 2024
Excellent experience. Made me feel very special. Ross the Sales Executive even attended on his day off to hand the car over.
16 October 2024
Seamless. Great service. Clear information and advice.
15 October 2024
100%. I find any dealings with the Stirling branch are always positive and the staff are always helpful and friendly.
11 October 2024
Very satisfied with all aspects of my dealings with the representatives of Douglas Park (Stirling) over my recent purchase.
09 October 2024
I am extremely dissatisfied. I was sold a showroom car at the price of a brand new one. When I specifically asked, the staff lied and assured me it was new and coming directly from BMW. This is highly unprofessional and feels like a scam.
01 October 2024
We have extensively used this Centre since 1994. The exceptional Team members make the buying and servicing experience enjoyable.
30 September 2024
Amar kept us informed at all times on the progress of our new car and when we received it we had a run through with Ryan on all the controls etc which was great
28 September 2024
Delivered ahead of schedule
27 September 2024
I went to look at a car for my husband and we left with a new car each
24 September 2024
All the staff at Douglas Park Stirling were extremely helpful and pleasant during the process.
22 September 2024
It was fast and easy! As a busy mum of 2 I struggle to find time. Ross was able to negotiate a time which suited me and recognised that I didn't have a lot of time to spend in the show room. 10/10
22 September 2024
My third BMW from this dealership, always treated with respect, honesty and integrity. I expect to keep using this dealership in the future.
21 September 2024
First class service from Lee throughout the process and I was provided with regular updates.
19 September 2024
Salesman listened to what I was looking for and found me the perfect car.
18 September 2024
We were very happy with our sales team of Moir and Ross who made the whole buying experience for us very good. They kept us informed and the handover smooth. Another one of the team took the time to explain everything about our new X2.
17 September 2024
All went smoothly
17 September 2024
We were over the moon with the treatment and service on getting our new car a B.M.W.X1
17 September 2024
I knew that when I purchased the vehicle, delivery would take approx 4 months. Always informed of build process. Presentation and collection of the vehicle was a great experience.
15 September 2024
Could not have been any more nicer
15 September 2024
Helpful finding correct car prompt delivery
05 September 2024
Tomas explained the process clearly and strived to get us a good deal based on our wants. The whole team was so lovely and friendly. When collecting the car they talked through the various features etc and were so nice throughout the whole process.
03 September 2024
Ease of car purchase process was excellent and sales were very Helpful.
30 August 2024
Always receive a top class service
29 August 2024
Patient staff explained everything before, during and after our decision to purchase What was promised to be done, was actually done within the correct timescale
29 August 2024
Made the experience special
26 August 2024
Great deal Personal video provided while overseas on holiday Excellent response to calls and emails. Sales Execs flexible and friendly Business managers friendly and approachable
23 August 2024
Very Satisfied.
13 November 2024
Work done quickly and efficiently helpful staff.
12 November 2024
All done as requested
12 November 2024
Went in for a recall and was greeted with a smile and left with my car better than went in,Great service, very professional
11 November 2024
I was kept up to date with the repair which is appreciated
06 November 2024
Excellent friendly service & was kept informed on everything my car needed done
06 November 2024
Fantastic service team and great workmanship. Service Manager Duncan outstanding.
06 November 2024
Much more welcoming than the Glasgow dealership. Made sure I had everything I needed while waiting on my vehicle inspection.
04 November 2024
I always have a nice relationship with all staff and so helpful
04 November 2024
I have send my car for investigation and paid for already. I have contacted few times but there's no update about follow up works. It does not goes to the brand like BMW.
04 November 2024
staff were great
04 November 2024
Good communication and fast service
03 November 2024
Everything went to plan, as expected.
03 November 2024
Professional, knowledgeable and very helpful service staff is excellent
31 October 2024
Efficient drop off process. Friendly staff who kept in touch throughout the service.
30 October 2024
The only reason I have not marked completely satisfied is the service receptionist asked if I would like my vehicle to be washed and hoovered before it was returned to me, I accepted, however this was completed to a poor standard.
30 October 2024
did a very good job, quickly at a reasonable price
30 October 2024
Great service
30 October 2024
Work was completed in a timely manner.
30 October 2024
Everything 100%
25 October 2024
Quick service
25 October 2024
Friendly team and I know my BMW is in good hands
22 October 2024
(continued)...despite having confirmed this during check-in. Eventually, at 10.50, the wash was completed and the car released to me. Given the assurances I had been given, I would have expected the car to be returned to me by 09.30 (continued below)
22 October 2024
Quick, efficient & called to let me know the car was ready
21 October 2024
MOT done quickly, car cleaned beautifully, good coffee while I waited and a place to work while I waited - all good :)
20 October 2024
I am assuming the work was carried out in accordance with. Manufacturer quidence.
20 October 2024
Service team - perfect! Tyre fitter, not so perfect, Light scratches on 1 alloy after tyre changes but managed to polish the bulk of it off.
19 October 2024
Nothing to complain about, everything was done professionally and very easy to deal with.
17 October 2024
Work done well on time
16 October 2024
Great customer service
15 October 2024
Easy to book, service carried out quickly and no isdues
14 October 2024
Vehicle check video was helpful. Issues with car explained and asssociated costs clearly explained.
13 October 2024
Always happy to take my car to Douglas Park. Their staff changes over the years, but they maintain a very high standard if customer service. Very friendly,but always professional and I trust them.
12 October 2024
Even when they could get my car in for MOT in the time frame they called to offer me an alternative and collect my car from my place of work and return it. Above and beyond.
12 October 2024
Did everything they could despite the enforced staff changes and technical campaign
10 October 2024
Neil, our sales person. He is a big part of our returning to Douglas Park BMW a third time. Continuity and trust was so important plus excellent customer handling skills.
10 October 2024
Completely satisfied with how I was looked after by service advisor Hayden , who kept me updated on the progress of my car
10 October 2024
Extremely happy with the service and friendly staff
10 October 2024
Vehicle is always serviced efficiently and within timescale given.
08 October 2024
Prices are really good and staff help you so much glad for Douglas Park to look after my car
07 October 2024
Worst experience I have had there. See comment above.
06 October 2024
Outstanding customer service from beginning to end. Thank you
06 October 2024
Professional, quality service. Above and beyond; arranging a last minute courtesy car to keep me mobile on dropping my car off.
03 October 2024
Very professional
02 October 2024
Everyone was very professional and had a good choice of drinks and snacks.
02 October 2024
Quick in and out. Loan car ready. Same with the return and pick up.
02 October 2024
Exceptional customer service and competent technicians.
01 October 2024
Serviced & washed in very good time
30 September 2024
Met all of my expectations.
29 September 2024
Could not fault it
28 September 2024
Same as previous answer
28 September 2024
Service completed in a timely manner.....though there were wet mud stains on my leather seats......i suspect when they washed the floor mats, they rested them on the seat. Would be worthwhile patting them dry first.
27 September 2024
The booking and drop off went well.
26 September 2024
Thought getting the video was great as it let me see what the tech was talking about
25 September 2024
Staff are great, very efficient and organised.
24 September 2024
Happy with the work carried out out, but wished it had been covered under warranty
23 September 2024
Excelent service
22 September 2024
Very smooth and efficient process.
21 September 2024
See comments above - superb service and really made me feel valued as a customer
21 September 2024
See answer above
21 September 2024
No issues except fpr. Wait to be served when droppong car off
21 September 2024
Mot carried out with informative video link. Very good Software upgrade wiped all preset vehicle settings. Disgracefull. Why cant you save the onboard settings and reinstare when software update complete. Not customer friendly having to redo
20 September 2024
As above, great service just knocked star off for lack of valet clean.
17 September 2024
Mentioned brake judder in advance. Promised to deal with. Didn't
14 September 2024
Smooth booking in and collection
13 September 2024
Kept up to date whilst car in for MOT however it was difficult to understand the mechanic's recommendations as he spoke too fast on video report. It was unclear as to what was recommended. Car was not valeted & cleaned on collection as promised.
12 September 2024
Good communication, efficient and transparent
11 September 2024
Every body was really nice and helpful to us especially Amar and Duncan
11 September 2024
Very detailed inspection and identification of any issues.
09 September 2024
They did what was promised
09 September 2024
Everything went very smoothly, and I was pleased to be able to use a Douglas Park Platinum Card for the first time.
09 September 2024
Staff are perfect in service dept
08 September 2024
Very easy to book in the car. Easy to collect car also.
08 September 2024
High quality service
08 September 2024
Very satisfied everything perfect
07 September 2024
Car service was carried out well within the stated 90 minutes that was promised
06 September 2024
Easy to arrange
06 September 2024
Very professional and kept us up to speed
05 September 2024
This was another recall
04 September 2024
Even though my car ended up being in for 2 days, I was kept informed of progress with regular phone calls from Pamela. A loan car was even organised for me due to my job, which was extremely helpful!
04 September 2024
There was an initial misshap regarding my booking of a curtosey car but quickly resolved .
04 September 2024
Excellent customer service and car came back looking like new.
03 September 2024
All good
03 September 2024
The sales advisor Dave Wright was very helful from when we arrivied until we picked up our car keeping in touch with us and the gift we got left in car was much appreciated .
02 September 2024
Work was carried out efficiently, cheaper than expected, and a courtesy wash thrown into the bargain
02 September 2024
I had to change things a little due to work commitments and then drop the car earlier. The staff couldn't have been more helpful with this and helped me rebook.
29 August 2024
From booking appointment to pick up all good service
29 August 2024
Car ready when I required
29 August 2024
Car taken on time and returned earlier than expected.
28 August 2024
Everything was explained to me
28 August 2024
Wrong part had been delivered so hold up overnight otherwise would have been 5 stars
28 August 2024
Very efficient and delivered on time...
27 August 2024
Staff were pleasant and efficient
27 August 2024
Karen was most helpful and my loan car was ready with little if any waiting time. On my return once again Karen was there to help.
25 August 2024
Jobs carried out in an timely manner
24 August 2024
Very professional service.
24 August 2024
Excellent care from service staff
22 August 2024
Fast and efficient
20 August 2024
Car felt so much better to drive
20 August 2024
1st class service from Pamela and Haiden.Thank you.
20 August 2024
Service carried out promptly& video was good re how car was.
12 November 2024
The sales person was very helpful arranged a test drive and went through the options on the car when I decided to purchase and kept me updated on the status of the order once placed