OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 135 comments received in the last 90 days.
21 March 2025
Always a pleasure to deal with this BMW Centre from the point of initial order being placed for a new car until final delivery handover.
21 March 2025
Car very well presented and delivered ahead of schedule
16 March 2025
Lee, our car salesman was very knowledgeable about the car I chose. When discussing the financial aspects of the car deal, I didn't like the desk setup as I felt everyone around could hear our conversation.
11 March 2025
Excellent experience. Extremely friendly and knowledgeable team. Connor the sales advisor kept us up to date from making the purchase to delivery.
10 March 2025
Paul Drennan and his team were friendly and easy to deal with. The collection day was made to be a very special experience, and the local product genius did a fantastic job introducing me to the new car systems.
09 March 2025
The team at Douglas Park were friendly and helpful.
07 March 2025
The sales advisor who looked after us, Neil Paterson, was very friendly, knowledgeable and professional.
05 March 2025
Receptionist polite and welcoming
02 March 2025
In hindsight, I wish to have had more explanations on technical details
27 March 2025
The health check and the standard of service.
26 March 2025
Car was completed in good time and everything was explained nice and clearly
26 March 2025
Nothing was a bother. Everything went smoothly. Staff superb
24 March 2025
Car was checked and a free courtesy valet provided which I feel is very professional
22 March 2025
I arrived at 8:00am. The service advisor was expecting me, the paperwork was ready and correct and Karen quickly accessed the courtesy car I was getting for the day. She was bright and courteous and the car ended up being ready sooner than expected.
22 March 2025
Every one I spoke to was very helpful
21 March 2025
Very satisfied with the service department, and how I was kept informed by both Scott and Karen from the Service Department . Excellent !
21 March 2025
Excellent service & attention
17 March 2025
Pamela at the service department was very helpful and considerate throughout the whole repair process liaising with the manager and mechanics to ensure my car was repaired and returned to me as quickly as possible.
17 March 2025
Really good dealership. But miss Davy in serve dept
26 March 2025
Excellent service given with every question answered in full.