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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Latest News & Events

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Get a BMW for less on Motability!

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Long-Term Benefit. Short Term Offer.

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5 Star BMW Sales review

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318d M Sport Touring, 2016/66 Plate

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BMW i3 available for you to experience

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Impress with the new BMW Shadow Edition

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GENUINE BMW BRAKE PADS & DISCS.

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You could be entitled to an additional £2000 contribution towards a brand new BMW or MINI!

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The BMW Lower Emissions Allowance.

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View, Drive and order your new BMW i3 or i8 at Douglas Park Stirling

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BMW i3 Service Inclusive

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Customer Review of the BMW 2 Series Gran Tourer

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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Gavin Paterson

Head of Business
  • Years at the dealership 0
  • Years in the company
  • Years in the industry 28
  • Department All
  • Hobbies Electric Guitar, Motorcycles & Family

Kenny Service

New Car Sales Controller
  • Years at the dealership 14
  • Years in the company
  • Years in the industry 28
  • Department Sales
  • Hobbies Football, Cinema & Music

Jordan ONeill

Used Car Sales Controller
  • Years at the dealership 0
  • Years in the company
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 18
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Grant Potter

Sales Executive
  • Years at the dealership 0
  • Years in the company
  • Years in the industry 10
  • Department Sales
  • Hobbies Gym & Film Fanatic

Malcolm Lowe

Sales Executive
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 15
  • Department Sales
  • Hobbies Football & Socialising

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the company
  • Years in the industry 5
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 1
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Lousie Miller

Admin
  • Years at the dealership 6
  • Years in the company
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Mark Crook

After Sales Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 26
  • Department Aftersales
  • Hobbies Family & Fitness

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was easy to make the appointment, the service took the amount of time I was told it would take and it was a pleasant place to wait until my car was ready.

Service

On this occasion I was satisfied with the service that I got. An unexpected mini valet was a nice touch.

Service

Service on time, car clean, workmanship good

Service

I was met in the carpark by a member of staff who was quite probably finished for the day. He took the time to show me where to park and then escorted me to the service reception where all advisors were busy, he stayed with me and booked the car in.

Service

3 Alloys required replacement. Unfortunately had to pay towards one as it had been kerbed. This seems grossly unfair as the wheel was defective. Fault of BMW supplier but the unfortunate customer had to pay a contribution. Bad customer relations .

Service

I used a courtesy car (22 miles home and back) and was told I had to pay £120 on returning the car as there was the tiniest of mark on a wheel. I was made to wait ages for a manager while I had 3 of my childminder children in the car.

Service

Courteous and efficient service

Service

We were on holiday and needed urgent assistance on the brakes. Not only did you carry out the work, without an appointment, you provided a courtesy service to and from Sterling so we could get food. coffee etc - a fantastic customer experience

Service

As above.

Service

The work required was quickly identified and full details explained.

Service

No one seemed to listen. A certain member of staff was quite abrupt and patronising. However the general manager seemed understanding and approachable. Unfortunately questions werent fully answered.

Service

friendly and helpful

Service

Was waiting 2.5 hours for a 40minute MOT

Service

Same as above

Service

The cost was nearly £600 for a routine service. There was no breakdown on th win voice between parts and labour which would have been reasonable to expect. Rather expensive in my view.

Service

Very pleasant and competent staff who delivered on time and quality

Service

Good communication; very helpful video showing under the car.

Service

As above.

Service

The service department have been excellent on the three occasions I have dealt with them. I have not dealt with other departments, except brief conversations with sales which I was not happy with.

Service

I was able to book the car in at a suitable date.I was kept informed of progress and the car was returned washed and cleaned at the agreed time.

Service

A little unhappy about new policy of charging customers for use of courtesy cars.

Service

my car was booked in for a recall it took over five hours to have my car back

Service

The health checked video clearly noted key points of wear and tear. The verbal report clarified any issues i had and the work was carried out as requested.

Service

The Staff were very helpful & booked my car in convenient to me. I was offered coffee on arrival & also when collecting my car. I was called with a few hours to say my car was ready & I could collect when I was ready.

Service

Just a great experience, from start to finish I was made to feel like my business was important.

Service

My car went in for front brake pads but after observing my online vehicle check it was recommended that it was pads and discs all round. This was despite my on board info stating that I still had approx 11,000 miles left in the rear pads ??????

Service

Everything went seamlessly and I found the video report very helpful.

Service

The transformation between Menzies and Douglas Park has been outstanding.

Service

The service department were very plesent l, I was offered coffee while completing paperwork. Later I was emailed a video to resasure me that all was going well. My car was ready, hoovered etc and paper work ready when I arrived to collect.

Service

Efficient and friendly service, car ready when requested.

Service

Could not be better

Service

All went well as expected

Service

Everything worked well

Service

easy to arrange pick up and return

Service

From start to finish was hassle free.

Service

The software upgrade was carried out and a safety check all done well. car had been cleaned but boot marks on door trim dropped you from being completely satisfied

Service

Friendly staff, thorough inspection and care got a mini-valet. Offered a lift to train station.

Service

Professional and helpful staff completed the work as promised

Service

Friendly staff, arranged the car to be picked up and dropped off at my work nearby and had the work completed in good time.

Service

Friendly service

Service

Would have been 5 stars, but the only issue was they did not accept Amex as a payment method. They is my preferred method of payment, and has been accepted at all other BMW, Mercedes and Audi dealers I have dealt with.

Service

Very good comms and service from all departments

Service

The service was carried out perfectly and my car was inspected for any faults tht might be rectified under the guarantee. In terms of servie costs, I am completely satisfied.

Service

very good service

Service

Minimum fuss and easy to book

Service

Very helpfull staff

Service

As above

Service

Great customer service. Prompt organising of a courtesy car for me to ensure I was able to get to work whilst my own my car was being serviced. Staff very approachable and friendly as always. Would highly recommend this dealership.

Service

Very easy to book a service and the people were very friendly

Service

Taken when I required and contacted when ready.

Service

All was fine really.

Service

Service manager Duncan and his team are first class- really helpful. People make the difference in most businesses and that is the case here.

Service

They are always helpful

Service

Everything was explained to me about why the car had been called in and when completed I was also sent an email video of the car being worked on with a update on its condition then shown out to the car where it was parked by a member of staff

Service

I was dealt with speedily, offered transport home and had my car delivered back to my home

Service

Your highly trained staff were very efficient in dealing with me and the M.O.T which was due on my car. Even my Bill was reduced because I had waited for my car, another reason to be ??!

Service

Can't think of anything needed to improve.

Service

There was no mention of a rough indication of the price for the service that my car was in for.

Service

a potentially expensive problem that other dealers have ducked, was tackled with a helpful and knowledgeable approach resulting in an affordable solution.

Service

staff always friendly & cheerful also very helpful when asked a question plus they keep in touch with updates whilst car being serviced

Service

Appointment when I wanted and issue dealt within timescale provided

Service

Would have been good to get told in advance what the service was and what the likely cost would be. All I knew was the car service indicator said "get a service"!

Service

As above plus the service video I received would have been better if they just called me.

Service

Price of work was ridiculously expensive ! And it's still not complete will have to go back to get brake fluid done, more time and money.

Service

Professional fuss-free service

Service

As above

Service

As above

Service

The service I received was great.

Service

I especially liked being sent the video of my cars health check. Also the added bonus of having my car cleaned & valeted on collection!

Service

Super service with a smile, Jean and Mark are excellent!

Service

The work was completed on time

Service

Didn't get courtesy car so had to sit for 2 hours until the work was done on my car :(

Service

One phone call that's all it takes and jobs done

Service

Friendly reception, very organised dealership and very well informed by staff. Car returned very clean and driving well.

Service

staff were pleasant and you kept to your promises around timings

Service

Recall handled without Russ and completed in timeous manner

Service

Car booked in promptly and fault repaired,service carried out to a high standard, returned to me in time and in a clean condition.

Service

Problem solved. Kept informed throughout. Invited to make use if the coffee facilities while waiting. Thorough explanation of work carried out on completion. Jean very accommodating, pleasant and efficient.

Service

Was offered runs whilst waiting and offered to be collected again. Excellent service all round from start to finish!

Service

Service department staff were very welcoming and took great care and pride in their job. Courtesy car (X1) was really good but white leather seats get grubby very quickly.

Service

We were well looked after

Service

I bought my car from a different dealership which included a free 3 year service schedule. The local dealership agreed that it would honour the deal thus eliminating a 70 mile round trip.

Service

very satisfied with the service. The girl on the service desk was very helpful

Service

Similar to question 1.

Service

Good prompt service

Service

Asked if they could get car back to me before lunch. Call at 11.00am from service dept to say car was ready. Very happy.

Service

E-mail sent with link showing work being carried out. Very professional service.

Service

They do what I want

Service

The front offside tyre had a slow puncture on the day of the service due to screw in the tyre. They e-mailed a short video of the tyre inspection and confirmed that the tyre had been penetrated but was reparable but told me later it was not

Service

Dealt with in business like and professional manner

Service

So much work required to be done that I purchased a new car.

Service

Well received on arrival at the dealership, called when car was ready within the schedule time promised

Service

Helpful and make you feel at home

Service

Absolutely no complaint.

Service

Service was carried out without issue

Service

See above.

Service

The service given to me was excellent. Nothing was to much trouble for them. They were very helpful and professional throughout.

Service

Car delivery got muddled up a bit but go there in the end.

Sales

The purchasing process was very easy going and straight forward. The car was delivered as expected and prepared to a very high standard.

Sales

Salesman was helpful and welcoming. Richard the product expert certainly assisted us with our questions.

Sales

All seamlessly organised

Sales

Efficient friendly service

Sales

Always made to feel like a valued customer. I particularly liked the personalised welcome on the screen when picking up my new car. Nice touch.

Sales

No issues with any of my requests and everything on time

Sales

Grant porter and the rest of the team at bmw in stirling could not do any better if they tried.

Sales

They went the extra mile for me, kn a friendly and helpful way. No pressure.

Sales

Outstanding service and personal attention from sales staff and management.

Sales

As above

Sales

Gemma McKenzie was helpful throughout gave us all Information we need.

Sales

The way I was treated and the customer service was head and shoulders above the other garages in the area

Sales

We were made to feel very special and kept informed all the way through the buying process. All the staff we dealt with in Stirling were amazing. My wife was particularly happy with the "film star" treatment when we picked the car up!

Sales

Overall an excellent experience. I would say that some of the computerised admin processes seemed to take longer than necessary and my visits could have been shorter. This was through no fault of the staff at Douglas Park, Stirling who were excellent

Sales

Overall the experience was extremely good.

Sales

Once again everything was first class. The time taken with us from seeing the car meeting the Manager and being shown how to work everything made us feel valued and never rushed

Sales

I initially went to Douglas Park in Glasgow but they were so uninterested in me that I went back to Stirling. The staff in Stirling in all departments were polite and professional.

Sales

Good customer service

Sales

Everything went entirely according to plan. Demonstration of car equipment was clear and helpful.

Sales

I went in on the first day with the intention ofJust looking and getting some information before making my decision. 20 minutes later o had bought the car.

Sales

Everybody was very pleasant

Sales

Only small issue was Salesman leaving between initial purchase and delivery of car. However, salesman that took over was very good on knowledge of the product and providing a good customer experience.

Sales

Everybody I dealt with was knowledgeable and helpful.

Sales

Very happy with my car.

Sales

Salesman Grant Potter excellent. Very helpful and knowledgeable of product. The Technical expert (cant recall his name) very patient and explained the functions of the car very well taking account of lack of technical knowledge.

Sales

See above.

Sales

Great customer focus from Gemma

Sales

Very easy to deal with and all questions answered

Sales

had no dramas with the salesman - one of the best i've ever worked with. great rapport.

Sales

Excellent service from staff and salesperson from start to finish