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Quick and efficient
the level of service offered by BMW exceeded my expectations
It took over an hour to fit a set of wiper blades to my X1. The car was returned washed, however it looked worse that when I brought it in. Hadn't noticed how bad it was until I got home.
Friendly and professionally competent staff. Reliability is assured.
Service provided upon arrival was excellent, upon pickup, presented with a quote for work that didn't need doing, car wasn't ready for an around an hour after paying for work, told it would be 10-15 minutes. Luckily I was only minutes late to work!
Very courteous and bexplained everything they had done in the service
Happy with garage overall, when I receive the car back after it was valeted, all black trims in and around each door was white and the colour had been removed. This is not fault of the garage, but the company valeting.
Excellent customer service from service rep. Job done to usual high standard.
As always excellent service
Great service with very polite and helpful staff.
Jean,Duncan and the whole service team always provide an exceptional customer service experience. Perfectly organised, they exceed expectations and deliver on the brands promises.
Efficient service procedure and courteous staff including wash and valet service to a high quality and fairly painless presentation of bill!!
Very positive experience.Jean Simpson was very welcoming and professional in her manner .The technician provided one of the best videos and clear and concise explanations I have received. The emergent work re new brake pads was done on the day.
Good service experience
peasant and efficient service
No problems encountered
courteous, fast service
Everything went very smooth
Sales person was very helpful
No post fitting briefing
Staff are very very helpful, going the extra mile wherever possible, my car was picked up from work and dropped off againExcellent service
Very satisfied would have been completely satisfied had brake fluid been changed.
Efficient and courteous staff made to feel welcome
Very polite staff
Service desk poor performance and not kept up to date on service timetable. I spent more than 3 hours waiting for my car and when a question required answer I was phoned from a desk 10 feet away, obviously I had been forgotten.
The Staff were so helpful in everyway possible
Kirsten did a great job at the service desk and organised my booking.
It was easy to organise with a good service
Completed quickly and excellent customer service.
They couldn't have been more helpful, knew the part I needed and had it ordered and booked in for two days later
Apart from spelling my name wrong which should be Swain. Can't fault the service received at all. Very professional friendly service. However I find the video update a bit of a waste of time. Personally I would rather The service was done.
Very helpful staff and professional
impeccable service as always, with personal touch.
Good experience from entering the car showroom, until picking up my car.Pleasant staff, and professional service centre.
Would have preferred a better courtesy car. I have a top of the range 4 series and was given a basic car. Also the car was extremely dirty.
Hi Mr Shaw We are aware of the valeting situation within our business and we now have a team of experienced individuals who started this morning 13th May 2017 to provide the standards of valeting associated with our brand. We also have a wide range of courtesy cars but it is not always possible to ensure an exact match for every customer. My most sincere apologies for your experience and look forward to welcoming you back in the future Kind regards Gavin Paterson Head of Busines
Long wait to collect car and receipt did not show brake fluid had been changed
Hi Mr McPherson The brake fluid change is invoiced to BMW as you have the service package on your car, apologies this was not made clear, I have arranged for a zero balance invoice to be sent to you for your records showing the brake fluid change, please feel free to contact me should you need any further assistance Kind regards Gavin Paterson head of Business
Polite staff, with very good professional engineers, who provide on-time service of my vehicle
Friendly, professional customer service
I was told battery could be fitted while I waited. I arrived on time. It took over 2 hours and in the meantime I received video "Health check" which was of no interest to me.
Hi Mr Clarke The health check was carried out to establish if there was any potential issues that could have caused your battery drain, we strive to provide a high level of service but clearly on this occasion we have not provided this to you, our most sincere apologies for causing any undue distress at that time, please feel free to speak to me personally during your next visit to our dealership Kind regards Gavin Paterson Head of Business
Service staff would give 5 stars bodywork staff 1 star was dissapointed what they said about my bumper
Friendly staff and very attentive.
Car taken right away and was able to wait in the showroom until service completed. This was after having to postpone service by one day due to my wife being unwell.
1. Cost is excessive for an oil and filter change2. Offered to change window wipers for supposed smearing that I have never seen at a cost of £72 which again appears excessive3. Car not washed properly, sills inside doors not cleaned
Good, no issues with the service but I had to wait two weeks on a courtesy car being available.
Car was delivered to BMW for 1,200 mile run-in service. During the road test the vehicle was recorded, via the fitted Trackstar Tracker, at a plotted top speed of 96mph via the downloadable trace details. However the top speed was 121mph.
Hi Mr Rennie, once again please accept our apologies for the unacceptable action's of our employee, we take this matter very seriously and can assure you that a formal process has been followed with the individual concerned. We thank you for your continued support and look forward to seeing you in the future here at Douglas Park in Stirling. Gavin Paterson - Head of Business
The service was completed in a timely manner and I was kept up to date with progress. The only negative was that I was left with an interior rattle following the work carried out. This has now been resolved.
Hi Mr Harley Many thanks for your comments, I have recently made changes to the phone system and will strive to make this a priority to enhance our customer experience and ease of doing business Kind regards Gavin Paterson Head of Business
The level of customer service is excellent at Douglas Park.
Much better than other BMW dealers
It was a great service from booking to paying
Work was completed within timescale quoted. Provided with transport in to town while work was being done
The service department staff are very helpful and friendly.The waiting area is bright and comfortable, with refreshments available.My car service was completed on time and I really appreciate being able to view the health check video.
I had dropped the car in without an appointment, and it was repaired much quicker than I had anticipated.
Service of vehicle good but poor explanation of fault.
bought car in Hamilton & parking sensors malfunctioned. Took car to Stirling & it was established wheels needed aligned. But Stirling didn't complete work. So I had to take car to Hamilton 2 days later . Stirling also scratched 2 panels, now sorted
I recently purchased my car from Douglas Park in Stirling. Every part of the process then, and since, has been smooth, professional, and a pleasure to be involved in.
hey were meant to MOT the car, carry out a service, and an end of warranty check and AC upgrade. I handed te car in at 8.30am. I called at 4.00pm and eventually received a call back at 5.00pm to say the car had failed the MOT.
The sales rep was very helpful and pleasant and the man that handed over the car was the same.
Gemma was fabulous and so easy to deal with! Got me exactly what I wanted and faster than any other person has got me a car before
Barry was an excellent sales representative for the BMW brand! He provided everything I could have asked for and more!
Professional yet friendly service from all the people involved.
Gemma was great, she held my hand through the whole experience. It's not a process I've found remotely enjoyable in the past, but this time was totally different! Dealing with her was painfree.
I've finally got me new M2 after over a year waiting for it, very happy!
Gemma was really good with me. Contacted me when she said she would.
Everything went very well and I felt that whatever I needed to ask was responded to in a polite and full manner.
The staff member we had was very good in all aspects of our experience.
Very professional staff, Gemma in particular was very friendly but knowledgeable.
All of the staff, from reception through to sales staff, service staff and body shop staff, treated us as excellently. As if we really mattered to them all.
From initial visit to hand over of keys Graham the salesman could not have done any more to help with the purchase, this is the level of service that led me to purchasing BMW number seven and will undoubtedly have me back for number eight.
Quite happy with the service I received, I had to wait a little to pick up my car but they were exeptionally busy
Great customer service
This is the third BMW I have bought from new and can honestly say that the overall satisfaction of purchasing a make of car that considers itself a better vehicle than its rivals was somewhat disappointing.