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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Latest News & Events

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318d M Sport Touring, 2016/66 Plate

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BMW i3 available for you to experience

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Impress with the new BMW Shadow Edition

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You could be entitled to an additional £2000 contribution towards a brand new BMW or MINI!

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The BMW Lower Emissions Allowance.

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Scottish Open Golf Tickets Winner

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View, Drive and order your new BMW i3 or i8 at Douglas Park Stirling

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BMW i3 Service Inclusive

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Customer Review of the BMW 2 Series Gran Tourer

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Follow us on Instagram

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Gavin Paterson

Head of Business
  • Years at the dealership 0
  • Years in the industry 28
  • Department All
  • Hobbies Electric Guitar, Motorcycles & Family

Kenny Service

New Car Sales Controller
  • Years at the dealership 14
  • Years in the industry 28
  • Department Sales
  • Hobbies Football, Cinema & Music

Jordan ONeill

Used Car Sales Controller
  • Years at the dealership 0
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 1
  • Years in the industry 18
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Grant Potter

Sales Executive
  • Years at the dealership 0
  • Years in the industry 10
  • Department Sales
  • Hobbies Gym & Film Fanatic

Malcolm Lowe

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Football & Socialising

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 5
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Lousie Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Mark Crook

After Sales Manager
  • Years at the dealership 1
  • Years in the industry 26
  • Department Aftersales
  • Hobbies Family & Fitness

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Recall handled without Russ and completed in timeous manner

Service

Friendly reception, very organised dealership and very well informed by staff. Car returned very clean and driving well.

Service

Car booked in promptly and fault repaired,service carried out to a high standard, returned to me in time and in a clean condition.

Service

Was offered runs whilst waiting and offered to be collected again. Excellent service all round from start to finish!

Service

Problem solved. Kept informed throughout. Invited to make use if the coffee facilities while waiting. Thorough explanation of work carried out on completion. Jean very accommodating, pleasant and efficient.

Service

Service department staff were very welcoming and took great care and pride in their job. Courtesy car (X1) was really good but white leather seats get grubby very quickly.

Service

We were well looked after

Service

I bought my car from a different dealership which included a free 3 year service schedule. The local dealership agreed that it would honour the deal thus eliminating a 70 mile round trip.

Service

very satisfied with the service. The girl on the service desk was very helpful

Service

Similar to question 1.

Service

Asked if they could get car back to me before lunch. Call at 11.00am from service dept to say car was ready. Very happy.

Service

E-mail sent with link showing work being carried out. Very professional service.

Service

Good prompt service

Service

The front offside tyre had a slow puncture on the day of the service due to screw in the tyre. They e-mailed a short video of the tyre inspection and confirmed that the tyre had been penetrated but was reparable but told me later it was not

Service

They do what I want

Service

Dealt with in business like and professional manner

Service

So much work required to be done that I purchased a new car.

Service

Absolutely no complaint.

Service

Well received on arrival at the dealership, called when car was ready within the schedule time promised

Service

Helpful and make you feel at home

Service

See above.

Service

Service was carried out without issue

Service

The service given to me was excellent. Nothing was to much trouble for them. They were very helpful and professional throughout.

Service

I would have said 'completely satisfied' however the time given to complete the work overran by 3-4 hours. The work was completed satisfactorily but the delay meant I had to change business schedules to wait on the work being completed.

Service

As above plus car returned within agreed timescale

Service

Some delay collecting my car which I had to chase for information. I was told between 9 and 11am but it wasn't picked up until 1pm. Minor but docks 1 star.

Service

The only issue I had was when initially placing the order, I was not aware that my £500 deposit was non refundable until I had paid!

Service

Was kept informed along all stages of the process and everyone I dealt with was courteous and professional

Service

Great service, as well as been told a time when it should be ready and it was.

Service

As above

Service

Having experienced a very poor standard with another BMW dealership it was a pleasure to deal with the D Park Service Team.

Service

Happy with the service

Service

My car is always picked up and delivered back to my home or work address, which means I don't have to take any time off from work!

Service

Friendly, efficient and thorough service. Could not ask for more.

Service

overall pretty satisfied although my car was needing 2 rear tyres and the price quoted was very expensive , i got the same tyres that were on my car for about £150 cheaper going elsewhere

Service

As stated above I have not complaints, regrettably there was no suitable vehicles for me at that time.

Service

Had to ask for a courtesy car when mine was not complete that day

Service

Checked the items on my list and went through each one on handover

Service

I didn't buy my car there. They were helpful and pleasant.

Service

Fast, efficient and friendly staff. Car returned washed and vacuumed. Great service.

Service

Quoted price of replacement part was way too high.

Service

The time taken to complete my required repair was somewhat long being advised the time was for the repair and the valet of my vehicle.But when I arrived to collect my car I was surprised to collect my car wthout the valet?

Service

Kept me up to date on progress, professional and courteous, couldn't do enough to help.

Service

I asked for my car to be looked at while it was in for recall but message wasn't passed on

Service

Because I was satisfied with the conduct of the staff.

Service

Duncan Miller, the customer service manager, went the extra mile to make sure I got a new alloy wheel even though the car had just gone out of warranty. Lauren (body shop) and Jean (service reception) also very helpful indeed.??

Service

couldn't ask for more

Service

Professional staff . Service carried out explained in full. Happy with the car.

Service

As above, plus we have been taking our car there from new, and find again we are treated in a professional but family manor

Service

I believe the service colleague who seen to me was called Jean. She was very helpful and friendly.

Service

The work was completed to our expectations.

Service

I was told 2 hrs max, I was left after the time for another 2 hours as an error when booking caused a delay

Service

Warranty issue which was addressed hassle free

Service

When eventually I got my car booked in the service I received on the day was excellent. Jean was very professional.

Service

Once I got to the service reception - there was no issued at all.

Service

Quick and efficient

Service

It took over an hour to fit a set of wiper blades to my X1. The car was returned washed, however it looked worse that when I brought it in. Hadn't noticed how bad it was until I got home.

Service

the level of service offered by BMW exceeded my expectations

Service

Friendly and professionally competent staff. Reliability is assured.

Service

Service provided upon arrival was excellent, upon pickup, presented with a quote for work that didn't need doing, car wasn't ready for an around an hour after paying for work, told it would be 10-15 minutes. Luckily I was only minutes late to work!

Service

Happy with garage overall, when I receive the car back after it was valeted, all black trims in and around each door was white and the colour had been removed. This is not fault of the garage, but the company valeting.

Service

Very courteous and bexplained everything they had done in the service

Service

Excellent customer service from service rep. Job done to usual high standard.

Service

As always excellent service

Service

Great service with very polite and helpful staff.

Service

Jean,Duncan and the whole service team always provide an exceptional customer service experience. Perfectly organised, they exceed expectations and deliver on the brands promises.

Service

Efficient service procedure and courteous staff including wash and valet service to a high quality and fairly painless presentation of bill!!

Service

Very positive experience.Jean Simpson was very welcoming and professional in her manner .The technician provided one of the best videos and clear and concise explanations I have received. The emergent work re new brake pads was done on the day.

Service

Good service experience

Service

peasant and efficient service

Service

No problems encountered

Service

courteous, fast service

Service

Everything went very smooth

Service

Only small issue was Salesman leaving between initial purchase and delivery of car. However, salesman that took over was very good on knowledge of the product and providing a good customer experience.

Sales

Everybody I dealt with was knowledgeable and helpful.

Sales

Very happy with my car.

Sales

See above.

Sales

Salesman Grant Potter excellent. Very helpful and knowledgeable of product. The Technical expert (cant recall his name) very patient and explained the functions of the car very well taking account of lack of technical knowledge.

Sales

Great customer focus from Gemma

Sales

Very easy to deal with and all questions answered

Sales

had no dramas with the salesman - one of the best i've ever worked with. great rapport.

Sales

Excellent service from staff and salesperson from start to finish

Sales

All staff were excellent

Sales

Again all the staff who were involved in the purchase were very helpfull. The unveiling was very good as was the information provided by the "Genius"

Sales

All aspects of car fully explained,even set my favourite radio station & set up my phone via Bluetooth

Sales

Everyone in the dealership were incredibly friendly and easily answered any queries I had.

Sales

The sales rep was very helpful and pleasant and the man that handed over the car was the same.

Sales

Friendly staff.

Sales

Gemma was fabulous and so easy to deal with! Got me exactly what I wanted and faster than any other person has got me a car before

Sales

Barry was an excellent sales representative for the BMW brand! He provided everything I could have asked for and more!