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ABOUT Douglas Park BMW Stirling

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Up for an Upgrade?

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Get a BMW for less on Motability!

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Long-Term Benefit. Short Term Offer.

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5 Star BMW Sales review

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BMW i3 available for you to experience

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Impress with the new BMW Shadow Edition

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GENUINE BMW BRAKE PADS & DISCS.

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You could be entitled to an additional £2000 contribution towards a brand new BMW or MINI!

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The BMW Lower Emissions Allowance.

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View, Drive and order your new BMW i3 or i8 at Douglas Park Stirling

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BMW i3 Service Inclusive

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Customer Review of the BMW 2 Series Gran Tourer

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Gavin Paterson

Head of Business
  • Years at the dealership 0
  • Years in the industry 28
  • Department All
  • Hobbies Electric Guitar, Motorcycles & Family

Jordan ONeill

Used Car Sales Controller
  • Years at the dealership 0
  • Years in the industry 8
  • Department Sales
  • Hobbies Motorsport & Extreme Sports

Gemma McKenzie

Sales Executive Including Motability Specialist
  • Years at the dealership 3
  • Years in the industry 11 years
  • Department Sales
  • Hobbies Motorsports, Cars & Gym

Neil Paterson

Sales Executive Including Motability Specialist
  • Years at the dealership 1
  • Years in the industry 18
  • Department Sales Executive Including Motability Specialist
  • Hobbies Cooking, Reading & Gym

Grant Potter

Sales Executive
  • Years at the dealership 0
  • Years in the industry 10
  • Department Sales
  • Hobbies Gym & Film Fanatic

Malcolm Lowe

Sales Executive
  • Years at the dealership 1
  • Years in the industry 15
  • Department Sales
  • Hobbies Football & Socialising

Dave Gemmell

Sales Executive
  • Years at the dealership 2
  • Years in the industry 5
  • Department Sales
  • Hobbies Mountain Biking, Track Racing, Family man...

Chris Ferguson

Business Manager
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales
  • Hobbies Extreme sports, Football & Family

Richard Hurren

Product Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies F1, Cars & Keeping fit

Louise Miller

Admin
  • Years at the dealership 6
  • Years in the industry 11
  • Department Sales
  • Hobbies Socialising

Mark Crook

After Sales Manager
  • Years at the dealership 1
  • Years in the industry 26
  • Department Aftersales
  • Hobbies Family & Fitness

Michael Collins

Sales Executive
  • Years at the dealership 0
  • Years in the industry 0
  • Department Sales

Calum Russell

Parts Manager
  • Years at the dealership 1
  • Years in the industry 7
  • Department Parts Manager
  • Hobbies Football & Motorsport

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Couldn’t have been more helpful

Service

always great service

Service

Vehicle was booked in for a time that suited me and work was completed to my satisfaction

Service

Young lady on the service desk was very helpful and very welcoming, in addition to being very responsive to my situation. Duncan Miller service manager was excellent very helpful and nothing was a problem, done all he could to help

Service

Car was serviced, washed and hoovered before being returned to me

Service

Great to do business with. High standards of service and care.

Service

Efficient service all depts.

Service

From lady who takes my call through to service department and mechanic it is always a pleasure to deal with them. They are friendly, pro- active and efficient.

Service

Easy to Book, great service to drop me into town whilst the car was in. Staff were friendly and the report back was easy to understand.

Service

Service Desk Team are always great, got every done as I requested.

Service

From the minute I arrived at the branch my first point of contact was Kirsten Berrie and she could not have been more helpful.

Service

comment as above

Service

Douglas Park provides a friendly and professional service to its customers

Service

fully dealt with issues

Service

Promo attention and lovely coffee !

Service

Staff are always helpful and kept us up to date with the progress of the job

Service

You anticipated my needs & delivered

Service

Again, Dropping Off my car, courtesy car,, inspection video text & repair where all part of the service, Fantastic

Service

The guy I dealt with was excellent in the way he conducted himself and whatI would expect from a B.M.W. Garage. ( his name was Duncan )

Service

Self explanatory

Service

Looked after wife and run into Stirling to shop then picked up again.

Service

From the time I walked into Douglas Park Stirling until the time I left I was treated with courtesy and was very happy with the service and the condition of the car on return

Service

Kept up to date with progress

Service

Fault sorted without any problem.

Service

Was a simple, stress free process.

Service

as above, the only recommendation I would have would be for the garage to call me when a service is due. also the time from when I called for a service to when they could fit me in was longer than expected.

Service

Good

Service

All actions completed satisfactory

Service

Excellent communications from parts dept.

Service

Good communication, speed of service, quality of work and service, nice facilities / coffee and accommodating of my needs.

Service

In the five minutes while waiting for my car, the salesman could come round to see if I am looking to change vehicle in the next year and advise of changes and new models coming out. (I will be changing and look forward to testing out the X2)

Service

Car back within 24 hrs, hoovered and washed.

Service

booked the car for service and mot arrived on the day and Douglas Park did the rest

Service

good, reliable service from polite, well-informed staff. Last visit was an oil-change, end of warranty check and MOT but waited over 2 hours which seemed a long time.

Service

duncan is very attentive

Service

From the initial booking to getting the car back the customer service was outstanding, car was booked in on a day and time that suited me and was ready for collection at a time previously agreed, the car was was like new when I got it back

Service

Car was uplifted and returned to my home following a small service and MOT. This is of great benefit to me living some 10 miles from Stirling.

Service

Staff were great

Service

Friendly and helpful staff.Courtesy car supplied while my car was in workshop.Video sent of service carried out.car valetted before being returned to me.

Service

They are a shambles. I got a call to come in from sales team as i had a lot of equity in my X5, we then got berated by your business manager for purchasing car as you dont have equity and need to go PCP to make money. WRONG and why call me in then!!!

Service

Yes as the issue was resolved successfully.

Service

Customer focused , Very professional.

Service

Helpful reception, kept me informed and up to date. Work carried out and car now fully operational again

Service

My needs were met fully

Service

Easy to book. Lift home and texted once service was complete. Car washed and vacuumed to collect

Service

As above, the service manger should have had the authority to make the sensible choice and not waste his time, my time and his staffs time in duplicating effort.

Service

Service carried out on time and good communication. Video of health checks good.

Service

Excellent customer relations, polite, efficient, helpful and pleasant.

Service

Car was picked up and dropped off the two employees Gary and I think Ron are a so pleasant they are a credit to the company.

Service

The service was completed on time and the staff informed me as soon as the car was ready.

Service

Again very helpfull and nothing was a problem

Service

Would have been 5 stars but believe the dealer/BMW could be a little more upfront with its customers about add blue. It was added at the service. But 1) not incl in my service plan and 2) 21.00 lab and product charge seemed excessive

Service

Great service

Service

It was easy to make the appointment, the service took the amount of time I was told it would take and it was a pleasant place to wait until my car was ready.

Service

Service on time, car clean, workmanship good

Service

I was met in the carpark by a member of staff who was quite probably finished for the day. He took the time to show me where to park and then escorted me to the service reception where all advisors were busy, he stayed with me and booked the car in.

Service

3 Alloys required replacement. Unfortunately had to pay towards one as it had been kerbed. This seems grossly unfair as the wheel was defective. Fault of BMW supplier but the unfortunate customer had to pay a contribution. Bad customer relations .

Service

I used a courtesy car (22 miles home and back) and was told I had to pay £120 on returning the car as there was the tiniest of mark on a wheel. I was made to wait ages for a manager while I had 3 of my childminder children in the car.

Service

The work required was quickly identified and full details explained.

Service

We were on holiday and needed urgent assistance on the brakes. Not only did you carry out the work, without an appointment, you provided a courtesy service to and from Sterling so we could get food. coffee etc - a fantastic customer experience

Service

As above.

Service

Courteous and efficient service

Service

Was waiting 2.5 hours for a 40minute MOT

Service

No one seemed to listen. A certain member of staff was quite abrupt and patronising. However the general manager seemed understanding and approachable. Unfortunately questions werent fully answered.

Service

friendly and helpful

Service

Same as above

Service

The cost was nearly £600 for a routine service. There was no breakdown on th win voice between parts and labour which would have been reasonable to expect. Rather expensive in my view.

Service

Very pleasant and competent staff who delivered on time and quality

Service

Good communication; very helpful video showing under the car.

Service

As above.

Service

The service department have been excellent on the three occasions I have dealt with them. I have not dealt with other departments, except brief conversations with sales which I was not happy with.

Service

I was able to book the car in at a suitable date.I was kept informed of progress and the car was returned washed and cleaned at the agreed time.

Service

A little unhappy about new policy of charging customers for use of courtesy cars.

Service

my car was booked in for a recall it took over five hours to have my car back

Service

The health checked video clearly noted key points of wear and tear. The verbal report clarified any issues i had and the work was carried out as requested.

Service

The Staff were very helpful & booked my car in convenient to me. I was offered coffee on arrival & also when collecting my car. I was called with a few hours to say my car was ready & I could collect when I was ready.

Service

My car went in for front brake pads but after observing my online vehicle check it was recommended that it was pads and discs all round. This was despite my on board info stating that I still had approx 11,000 miles left in the rear pads ??????

Service

Just a great experience, from start to finish I was made to feel like my business was important.

Service

Sales process was straight forward and was happy with deal. Had to go in before collection to sign papers. Was told collection could not take place at weekends. Road tax cost was not explained during sale. Scratch on brand new car on collection.

Sales

A cancelled appointment without apology. Winter wheels/tyres should have been fitted ,prior to my taking delivery of my new 630GT xSport - but were not. Tyre pressures on the new winter tyres were wronglyinflated .

Sales

I looked at buying a used BMW M2 from a non franchise dealer but when I contacted Douglas Park I could see they did there very best to enable me to get the deal that I needed In fact cheaper than a used vehicle.

Sales

Nice friendly team and will certainly return.

Sales

All in all a good experience. A small delay in delivery due to a finance issue with BMW, but the dealership worked hard to make sure the purchase could be completed, albeit with a higher than expected initial payment. Car collection was great fun!

Sales

The staff were very helpful especially Malcolm Lowe very knowledgeable

Sales

Gemma was 1st Class from start to finish, great communication, responsive to emails, great knowledge and loved the car delivery section within dealership. Only thing missing was a bunch of flowers.

Sales

Overall good but I could have done without the finance guy who I did not take to and the floor manager chap who was very pleasant but not really necessary. I would have prefer to deal start to finish with the original salesman.

Sales

Repeat of 1 above. Malcolm Lowe and the other staff extremely helpful and patient. Hassle free and therefore a pleasure to purchase. Car came on expected date - made it all the more special. The promise was delivered!

Sales

My wife and I enjoyed our customer experience and felt the whole process was honest, pleasant and trouble free.

Sales

Car delivery got muddled up a bit but go there in the end.

Sales

The purchasing process was very easy going and straight forward. The car was delivered as expected and prepared to a very high standard.

Sales

Salesman was helpful and welcoming. Richard the product expert certainly assisted us with our questions.

Sales

All seamlessly organised

Sales

Efficient friendly service

Sales

Always made to feel like a valued customer. I particularly liked the personalised welcome on the screen when picking up my new car. Nice touch.

Sales

No issues with any of my requests and everything on time

Sales

Grant porter and the rest of the team at bmw in stirling could not do any better if they tried.

Sales

They went the extra mile for me, kn a friendly and helpful way. No pressure.

Sales

Outstanding service and personal attention from sales staff and management.

Sales

As above

Sales

The way I was treated and the customer service was head and shoulders above the other garages in the area

Sales

Gemma McKenzie was helpful throughout gave us all Information we need.

Sales

We were made to feel very special and kept informed all the way through the buying process. All the staff we dealt with in Stirling were amazing. My wife was particularly happy with the "film star" treatment when we picked the car up!

Sales

Overall an excellent experience. I would say that some of the computerised admin processes seemed to take longer than necessary and my visits could have been shorter. This was through no fault of the staff at Douglas Park, Stirling who were excellent

Sales

Overall the experience was extremely good.